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Privacy Policy

Last Updated: 15/08/2025
Effective Date: 15/08/2025

This Privacy Policy is operated by ENGLISH EXPERTS (“we”, “us”, “our”) in Australia and is intended for use by Australian residents only. We respect your privacy and are committed to protecting the personal information you provide. This Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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1. Definitions

In this Policy, the following definitions apply:

  • "Personal Information" means any information or opinion that can identify an individual, such as a name, email address, or billing details.

  • "Non-identifiable Information" refers to information that cannot reasonably be used to identify a specific person, such as general school, year level, or grade data.

  • "Parent or Guardian" refers to the legally responsible adult who authorises a student under 18 to use the Service.

  • "Services" refers to the essay marking, feedback, educational content, and any other tools offered through this website.

2. Who We Are

We are an Australian-based online service providing essay marking, feedback, and educational resources for Year 11 and 12 students studying ATAR English. Our platform is primarily designed for students and their parents or guardians who engage with us for educational support.

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3. What Information We Collect

a. Information About Students (Non-Identifiable)
We do not collect personally identifiable information about students. However, we may collect the following general, non-identifying data to help tailor our services:

  • School attended

  • State of residence

  • Current year level (Year 11 or 12)

  • Current English grade

  • Target English grade

As this data is not linked to specific student identities, it is considered low risk under Australian privacy law.

b. Information About Parents/Guardians or Adult Clients
For invoicing and communication purposes, we collect:

  • Full name

  • Email address

  • Billing address

  • Phone number (optional)

  • Payment details (handled securely via third-party providers)

This information is collected at the time of service registration or payment and is necessary for fulfilling our obligations to you.

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4. How We Collect Information

We collect information via:

  • Online forms during service sign-up

  • Direct communication via email or messaging

  • Cookies and website analytics (see Section 8)

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5. Parental Consent and Record-Keeping

Users under the age of 18 are not permitted to use this website’s services without the express permission of a parent or legal guardian.

During the sign-up process, a parent or guardian is required to complete the registration and acknowledge consent for their child to access our services. This consent is documented electronically through a checkbox or digital declaration that confirms the parent/guardian understands and agrees to the Site’s Terms and Conditions and Privacy Policy.

The consent record, including the consenting adult’s name, email, IP address, and time/date of submission, is securely stored in our system for audit and compliance purposes.

Should we become aware that a child has used our services without parental consent, we reserve the right to suspend access until proper authorisation is obtained.

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6. How We Use Your Information

We may use the information we collect for the following purposes:

  • To provide you with our Services

  • To provide educational feedback and support

  • To issue invoices and manage billing

  • To communicate with parents/guardians

  • To improve our Services and user experience

  • To comply with record-keeping obligations

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7. Marketing and Google Ads

Our website uses Google Ads and related tracking technologies, which may include remarketing advertisements shown to visitors after they leave our website.

Google may use cookies to serve ads based on a user’s past visits to our Site. Users can opt out of Google’s use of cookies by visiting Google’s Ads Settings. We do not share any personally identifiable information with Google for advertising purposes.

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8. Cookies and Website Analytics

We use cookies and similar technologies to collect data such as:

  • IP address

  • Browser type

  • Pages visited

  • Time spent on the Site

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This helps us improve website performance and user experience. You can disable cookies through your browser settings.

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9. Data Storage and Security

All personal data is stored securely and protected against unauthorised access, disclosure, or misuse. Payment details are processed via reputable third-party services (e.g., Stripe, PayPal) and are not stored on our servers.

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10. Third Parties

We may share your information with service providers who assist us in operating the website or conducting our business (e.g., web hosting, billing services). These parties are required to maintain the confidentiality of your information.

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11. Access and Correction

You have the right to access any personal information we hold about you and request corrections if necessary. Please contact us at support@englishexperts.com.au.

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12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. Continued use of the Site after changes constitutes your acceptance of the revised Policy.

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13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

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